After-hours call answering for UAE clinics | heyAnaya
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Your receptionist clocks out at 8. Anaya doesn't.

Anaya is the AI receptionist that answers your clinic's calls and WhatsApp after you close — nights, weekends, and through Ramadan — and books the morning slot.

12am9am — 8pm12amYour desk is open40%of patients get in touch while you are closed — Anaya answers all of them
When patients actually call and message, against staffed hours

How Anaya handles it

  • 01

    24/7/365 coverage, including weekends and Ramadan nights.

  • 02

    Books into your next-day availability.

  • 03

    Escalates urgent cases by your rules, immediately.

  • 04

    Leaves a morning summary of everything she handled in your dashboard.

No guessing. No medical advice. No surprises.

Off-script, Anaya hands the patient to your team with the full conversation — or takes a clean message.

What changed for clinics on Anaya

30+ WhatsApp leads lost a day. Now zero.

Zyva Clinics was losing over 30 leads a day to unanswered WhatsApps — 54 in a single day when the receptionist was out. Since adding Anaya, every message gets a reply in seconds, even at midnight. The team logs in each morning to booked consultations, not a backlog of leads who’ve already moved on.

30+ 0
Missed WhatsApp leads per day
5% 12%
Enquiry-to-booking conversion
54
Messages missed in one day, before Anaya

From morning catch-up to confirmed bookings.

Smile Story was dropping 5 to 7 leads every day — patients who messaged after hours and never heard back. With Anaya replying to every WhatsApp within 30 seconds around the clock, they now miss none. Mornings that started with a pile of overnight messages now start with appointments already confirmed.

5–7 0
Leads dropped per day
7.2% 15%
Enquiry-to-booking conversion
<30s
Reply time, around the clock
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Hear Anaya on your own clinic’s calls this week.