The questions clinic owners actually ask.
Trust and safety, setup, insurance, WhatsApp, and commercials — answered plainly.
Can Anaya give medical advice? +
No. She answers only from the scripts your team approves and never gives medical advice. Anything clinical is escalated to your team.
Could she say something wrong to a patient? +
She doesn't guess. Off-script, she hands the patient to a human with the full conversation, or takes a clean message. You approve her answers before she goes live.
Where is patient data stored? +
On UAE-hosted infrastructure, aligned with local patient-data privacy practices. You can export your history anytime.
How long does setup take? +
A 15-minute call, then one business day of configuration. You can go live the next business day.
Will it change my phone number? +
No. We forward your existing line to Anaya or provide a number. Your current number stays with your clinic.
Do I need a developer? +
No. Setup only requires forwarding your phone or adding a small script to your site.
Can Anaya handle insurance questions? +
She answers the common insurance and network questions you provide, and escalates complex eligibility or approval cases to your team so no one is booked under a plan you can't treat.
Can she work with our TPAs? +
Yes — you tell Anaya which networks you accept and what to say, and she follows your rules on every call and chat.
Does Anaya use my existing WhatsApp number? +
We set Anaya up on a WhatsApp Business number for your clinic. If you already use WhatsApp Business, we work with you on the connection and verification.
What about template messages and the 24-hour window? +
Reminders and follow-ups use approved WhatsApp templates. Anaya handles the messaging rules so you don't have to.
How much is it? +
Plans start at AED 1,000 a month, with setup included and no per-call or per-minute charges. Final pricing depends on your clinic's size and call volume.
Is there a trial? +
Yes — 30 days free, month-to-month, cancel anytime.
Can I export my data? +
Yes, anytime.