Privacy Policy

Last updated: 29 April 2026

This Privacy Policy explains how Clinica ("we", "us", "our") collects, uses, and protects information when you visit our website or use our AI voice assistant service for clinics.

1. Information we collect

• Contact details you provide via our forms — name, clinic name, phone number, email, city, and clinic type.
• Service data generated when you use Clinica — call recordings, transcripts, appointment details, and reminders sent.
• Usage data — basic analytics about how you interact with our website (pages visited, device type, referrer).

2. How we use your information

• To contact you about a demo, onboarding, or support.
• To operate the Clinica service for your clinic.
• To improve the quality and accuracy of our AI assistant.
• To comply with legal obligations.

3. Sharing of information

We do not sell your personal information. We share information only with service providers (such as cloud hosting, telephony, and analytics) who help us operate Clinica, and only to the extent necessary. We may also share information when required by law.

4. Data retention

We retain personal information for as long as needed to provide the service and meet legal obligations. You can request deletion of your data at any time by writing to hello@clinica.app.

5. Security

We use industry-standard safeguards to protect your information, including encryption in transit and access controls. No system is fully immune to risk, so we encourage you to share only the information needed for the service.

6. Your rights

You may request access to, correction of, or deletion of the personal information we hold about you. To exercise these rights, email hello@clinica.app.

7. Cookies and tracking

We use cookies and similar technologies (including Meta Pixel) to measure ad performance and improve our website. You can control cookies through your browser settings.

8. Children's privacy

Clinica is built for clinics and healthcare professionals. Our service is not directed at children under 18.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes.

10. Contact

Questions about this policy? Email us at hello@clinica.app.